Return and Refund Policy

Publication Purchase Returns

Individuals have 30 calendar days to return an item from the date received for a full refund.

To be eligible for a return, the item must be unused and in the same condition that it was received. The item must be in the original packaging.

The item needs to be returned with a copy of the receipt.

Manual Purchase Returns

Trainers have 30 calendar days to return manuals from the date the trainer received it for a full refund.

To be eligible for a return, manuals must be the current version sold, unused and in the same condition that it was received. The item must be in the original packaging.

The item needs to be returned with a copy of the receipt or invoice.

Online Recertification

Individuals have 5 business days from the date of purchase to request a refund for the online recertification.

If a replacement manual was purchased in conjunction with the course, in order to receive the full refund the manual must be returned unused and in the same condition that it was received. The item must be in the original packaging.

If the manual cannot be returned unused, the individual acknowledges they are responsible for the manual cost of $100 which will be withheld from the refund.

Membership Dues

Requests for membership dues refunds must be made within 5 business days from date of purchase.

If any publications, courses, etc. were purchased during that time for the discounted member price, the difference in price will be withheld from the refund amount.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item and will initiate the refund process if all is in order. Refunds will be issued via the original payment method.

Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping costs will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at [email protected].